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Hitachi Research Institute

1. Our Stance on Protection of Personal Information

As a think tank that produces economic forecasts and creates and proposes policy recommendations and new business solutions, Hitachi Research Institute (HRI) handles various types of information, including our own technical information and personal information provided by customers. For this reason, we have established an information management system and implemented it thoroughly in order to safeguard the value of the information.

Under these circumstances, and together with stipulating regulations and establishing the management system for personal information, we have prescribed a Privacy Policy as detailed below. Our corporate officers and staff are familiar with the policy and are committed to properly protecting your personal information in accordance with the policy.

Kenichiro Mizoguchi,
Hitachi Research Institute

2. Definition of Personal Information

At HRI, "Personal Information" means any information concerning an individual that can be used to identify the specific individual, such as name, birth date, or other descriptive information, or numbers, symbols, or other marks assigned to an individual, or images or voice recordings (including information that cannot be used by itself to identify an individual but can be easily collated with other information to identify a specific individual). Moreover, personal information includes not only information that can be used to identify an individual, but also includes all information that reveals facts, judgments, or evaluations concerning attributes such as individuals’ physical characteristics, financial assets, job, or title, etc.

HRI pays the utmost attention and exerts maximum effort to protect and manage personal information, based on the Specifics of "Privacy Policy" below.

3. Scope of Application

This "Privacy Policy" prescribes our company’s method of handling of the personal information of our customers.

4. Specifics of Privacy Policy

  1. Preparation of and Continual Improvement of Regulations for Management of Personal Information
    HRI ensures that its officers and staff are aware of the importance of protecting personal information. HRI prepares regulations for the management of personal information so that personal information is used properly and protected, and HRI strictly enforces these regulations. Furthermore, the regulations are maintained and continually improved.
  2. Collection, Usage, and Transfer of Personal Information
    With consideration for the fact that customers provide us with their information for business purposes, HRI properly handles personal information when collecting, using, and transferring it, in accordance with the prescribed regulations, together with establishing a management system for protection of personal information as appropriate for each type of business.
  3. Implementation of Safety Measures
    To ensure that personal information remains accurate and secure, HRI works to prevent loss, destruction, alteration, or leakage, etc., by following the regulations on information security and by implementing measures to control access to personal information, to limit methods of carrying away personal information, and to prevent unauthorized access from external sources.
  4. Observance of Laws and Standards
    When handling personal information, HRI observes the laws and other standards that apply to the protection of the given personal information. Moreover, our company’s regulations concerning the management of personal information conform to laws and other applicable standards.
  5. Respect for Your Rights Regarding Your Personal Information
    When you request us to disclose, amend, or delete your personal information, or when you refuse to allow usage of or refuse to provide your personal information, we respect your rights regarding your personal information, and we respond in good faith to accommodate your requests.

5. Purpose of Collection and Usage of Information; Disclosure to Third Parties

  1. HRI collects and uses personal information for business activities, primarily involving study and research, only to the extent necessary for achieving the following purposes. When personal information is provided by customers, we clearly state the purpose of collecting and using the information beforehand, and we receive the customers’ consent.
    1. Performance of contracts concluded between the customer and HRI
    2. Contact with the customer for business talks and consultations
    3. Sending of notifications concerning events
    4. Provision of various membership services
    5. Responses to inquiries
    6. Analysis for the purpose of improving products and services based on questionnaires
    7. Transfer of personal information to the relevant Hitachi Group companies when carrying out collaborative business activities with said companies
  2. HRI will not disclose your personal information to a third party without your prior consent, except for the following cases.
    1. When the law requires or authorizes us to do so
    2. When it is necessary to preserve human life, physical safety, or financial assets but there is difficulty in securing the customer’s consent
    3. When it is particularly necessary to improve public health or to promote the healthy growth of children, but there is difficulty in securing the customer’s consent
    4. When it is necessary to cooperate with work decided by law and executed by national agencies, regional public bodies, or their consignees and when securing the customer’s consent may hinder the execution of the given work
    5. When we consign the handling of personal information out of necessity to achieve the objectives for which the information was collected and is to be used
    6. When personal information is transferred accompanying the succession of business due to merger or other reasons

6. Usage of Cookies and Web Beacons

Cookies*1 and Web beacons (clear gif) *2 may be used on some pages of our website to provide customers with a better Web experience. You may decline cookies, or have a warning displayed when cookies are received, by altering your Web browser settings. Please check your Web browser for details. By declining cookies, you also decline Web beacons. However, please be aware that when you decline cookies, you may be unable to use some or all of the services offered through our website.


A cookie is information that is exchanged between the Web server that manages the website and your Web browser. Cookies may be housed in a file on your computer’s hard disk. Cookies enable the Web server to record which computers have visited which pages on the website. However, HRI cannot identify you unless you enter your own personal information on the website.
A Web beacon is technology that functions together with cookies and enables the Web server to know how many times a customer accessed a specific page. However, HRI cannot identify you unless you enter your own personal information when you receive a cookie.

7. Requests for Disclosure of Personal Information and Lodging of Complaints

Please follow the steps below when you wish to request disclosure, amendment, addition, deletion, stoppage of usage, or stoppage of transfer to third parties, or when you wish to request notification concerning the purpose of usage (hereinafter referred to collectively as "disclosure, etc.") of your personal information held by HRI, or when you wish to lodge a complaint.

  1. For requests related to disclosure, etc., of personal information that you provided to our sales department, please contact that department
  2. For requests related to disclosure, etc., of personal information that you provided to our website, please contact the department in charge of that webpage
  3. For information concerning requests related to disclosure, etc., of personal information other than (1) and (2) above, please click below
    Further information concerning requests for disclosure, etc.
  4. Complaints concerning our handling of personal information
    Please enter the pertinent details on "Form for Complaints Concerning Handling of Personal Information" (PDF) and send it to the address or fax number below, or contact us by telephone


Personal Information Inquiries
Hitachi Research Institute
Akihabara Daibiru Building,
18-13, Soto-Kanda 1-chome,
Chiyoda-ku, Tokyo, 101-8608 Japan
Telephone: +81-3-4564-6700
Fax: +81-3-4564-6777

  • * Hours: 9:00 am to 5:30 pm on weekdays (closed on Saturdays, Sundays, and holidays)

8. Request to Customers

  1. There are both required and optional items among the personal information to be provided by customers.
    Required items are necessary in order to respond to customer inquiries and to send materials to customers.
    However, please note that if customers do not provide some optional items, we may only be able to provide limited information and services.
  2. HRI bears no responsibility for the security of personal information on other websites linked to our website.
  3. When you enter personal information on our website, your agreement with this Privacy Policy is required. In the event that you do not agree with this Privacy Policy, you may be unable to use the services offered by HRI (including responses by HRI to your inquiries). In the event that personal information is entered by a person age 15 or under, please secure the consent of a parent or guardian first.

9. Important Information

  1. Our company’s policy on the protection of personal information is based on Japanese law.
  2. Our company may revise this Privacy Policy accompanying improvements in the handling of personal information or changes in the law or other applicable standards.
  3. This Privacy Policy applies from the date of its posting (including updates) on the website.
  4. In the event that regulations are prescribed separately on the website concerning the protection of personal information, those regulations shall take precedence.

10. Inquiries Concerning this Page

For inquiries concerning this page (i.e., "Privacy Policy") involving matters other than requests for disclosure, etc., of personal information or lodging of complaints (see Section 7 above), please use the inquiry form below or contact us by letter or fax. Before sending your questions or comments, you need to read the Privacy Policy on this page and agree with the terms. If you do not agree, please understand that we will be unable to reply to you. Any personal information that you provide to us will be deleted when we send our reply, and we will retain no personal information.

  • For inquiries by letter or fax:
    Personal Information Protection
    Hitachi Research Institute
    Akihabara Daibiru Building,
    18-13, Soto-Kanda 1-chome,
    Chiyoda-ku, Tokyo, 101-8608 Japan
    Fax: +81-3-4564-6777

In letters and faxes, please include the following information:

  • Comment or question (required)
  • Name (required)
  • Place of employment (company, school, etc.)
  • Email address (required)
  • Zip code or postal code*
  • Mailing address*
  • Telephone number*
  • * Required if no email address is provided

Effective April 1, 2006

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